Welcome To Talentnetwork

Join Our Talent Network

What is a Talent Network

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Receive relevant communications and updates from our organization
  • Share job opportunities with family and friends through Social Media or email

Join our Talent Network today!

Job Benefit

  • Laptop
  • Insurance
  • Allowances
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Annual Leave

Job Description

 

CUSTOMER: 

  • Ensures customer service co-workers have the knowledge, confidence and empowerment to make decisions that have a great customer experience outcome. 

  • Monitors checkout area, wait times, processes, and guidelines, and develops actions to improve customer experience. 

  • Builds emotional connections through meaningful and empathetic interactions with customers; setting the example and coaching others on how to do the same. 

  • Monitors performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI’s and root cause analysis to make future improvements.

PEOPLE: 

  • Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and operation in the checkout area. 

  • Implements working routines, competence development. 

  • Hires, on boards and trains Customer Service Co-worker 

  • Directs the overall selection, onboarding, development of co-workers. Creates individual development plans, manages resource planning, co-worker relations issues and performance, and delegates responsibilities. 

  • Ensures co-workers' competence on system knowledge keeps the work areas efficiently equipped and effectively covered at all times during open hours and secures correct level of systems access related to Services. 

  • Identifies successor and creates as well as secures necessary training. 

  • Partners with Financial Controller & Fast team to ensure adherence to policies regarding cash handling, inventory, safety and internal audit standards. 

  • You supervise cashiers’ supervisor routines and ensure smooth and safe operations of cash office 

  • Ensure that cash office is being operated in safe and secure manners 

 

Job Requirement

 

ESSENTIAL: 

  • Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment.  

  • Experienced in creating and implementing mid-term plans, setting budgets and following up goals.  

  • Proven experience of being a valuable contributor to customer satisfaction and business unit results.  

  • Self-reliant and motivated with a proven ability to work as part of a team as well as independently.  

  • Self-confident and assertive with the ability to influence through the use of customer insights.  

  • Experienced in problem-solving and conflict-management. 

  • Proven record/experience of developing people and organizations. 

  • Strong organizational skills and an ability to prioritize.  

  • Ability to communicate confidently and clearly in the local language(s) and English.  

  • Good analytical skills 

THE VALUE 

  • Live the values and nurture a strong and living culture that inspires extraordinary achievements in the store and in the team 

Similar Jobs

Job Title Location Salary Expired Date

[HOME] Logistic Team Leader

Location: Ha Noi Salary: Negotiable Expired Date: 09/09/2022

[GO!Wow] Marketing Executive

Location: Ha Noi, Ho Chi Minh Salary: Negotiable Expired Date: 20/08/2022

[KUBO - Big C Lê Trọng Tấn] Cửa Hàng Trưởng

Location: Ha Noi Salary: Negotiable Expired Date: 20/08/2022

[ROBINS - Royal City] Nhân Viên Thu Ngân

Location: Ha Noi Salary: Negotiable Expired Date: 31/08/2022

[LOOKKOOL – Hà Nội] Nhân Viên Bán Hàng

Location: Ha Noi Salary: Negotiable Expired Date: 31/01/2023

[KUBO - Big C Long Biên] Cửa Hàng Trưởng

Location: Ha Noi Salary: Negotiable Expired Date: 31/08/2022

[goWow] Operations Manager

Location: Ha Noi Salary: Negotiable Expired Date: 31/08/2022

 

Thanks for joining our Talent Network,

By joining our Talent Network you have not officially applied to a position.

Please apply now to become candidates for vacancies or continue update resume.